Sales and Distribution Practices Statement
Last Updated: 11th August 2026
1. Purpose and Scope
Transactworld Limited, trading as TWPayz, is incorporated in England and Wales and is authorised and regulated by the Financial Conduct Authority (“FCA”) as an Electronic Money Institution under the Electronic Money Regulations 2011, with Firm Reference Number 900405.
Transactworld Limited makes its products and services available through direct channels and, where appropriate, through approved third-party sales, introduction, referral, technology and distribution arrangements.
Transactworld Limited maintains governance, systems and controls designed to ensure that its sales and distribution arrangements are appropriate to the nature of the relevant products and services, the activities performed, the customers concerned and the legal and regulatory requirements applicable to those arrangements.
2. Sales and Distribution Channels
Depending on the relevant product or service, customers may access or be introduced to TWPayz products and services through:
Direct Website: Customers may obtain information about and apply for relevant products and services through the TWPayz website
Direct Sales: Authorised Sales and Business Development personnel may engage directly with prospective customers regarding their payment requirements and available products and services
Third-Party Channels: Approved agents, distributors, introducers, affiliates, independent sales organisations, referral partners, consultants, brokers and other business partners may undertake activities within the scope of their respective appointment and authority
Technology Channels: Relevant products and services may be accessed through approved APIs, payment integrations, plugins or other supported technology solutions
The role, authority and regulatory status of each third party depend on the nature of the relevant arrangement and the activities performed. References to third parties in this Statement do not imply that all such parties perform the same activities or have the same regulatory status.
Appointment or engagement by Transactworld Limited does not, by itself, authorise a third party to provide regulated services, approve or accept customers, hold or control customer funds, enter into agreements or make commitments on behalf of Transactworld Limited, or undertake activities outside the authority expressly granted to it.
Where registration, authorisation, notification or other regulatory approval is required before a third party may perform a particular activity, the applicable requirements must be satisfied before that activity is undertaken.
3. Agents, Distributors and Other Third Parties
Transactworld Limited distinguishes between different categories of third parties in accordance with the nature of the activities they perform and the applicable regulatory requirements.
Where Transactworld Limited provides payment services through an agent, the appointment and activities of that agent are subject to the applicable registration and oversight requirements. Transactworld Limited maintains appropriate systems and controls for the oversight of its agents and remains responsible for their acts and omissions to the extent provided by applicable law.
Where Transactworld Limited uses a distributor for the distribution or redemption of electronic money, the distributor is subject to the requirements applicable to that arrangement and is not, solely by virtue of acting as a distributor, authorised to provide payment services on behalf of Transactworld Limited.
Introducers, referral partners, independent sales organisations and other commercial intermediaries may undertake only the activities falling within the scope of their respective appointment and authority. A commercial introduction or referral arrangement does not, by itself, authorise the relevant third party to provide regulated payment services on behalf of Transactworld Limited.
4. Customer Communications and Sales Conduct
Transactworld Limited maintains appropriate controls over the promotion and distribution of its products and services, including activities undertaken through relevant third-party channels.
Information communicated to prospective or existing customers must be clear, fair and not misleading and must comply with applicable legal and regulatory requirements and Transactworld Limited’s internal standards.
Employees and relevant third parties involved in sales or distribution activities must act within the scope of their respective roles and authority and must not make unauthorised, inaccurate or misleading representations, guarantees or commitments concerning TWPayz products or services.
Transactworld Limited maintains appropriate arrangements to identify and manage conflicts of interest and remuneration or incentive arrangements associated with its sales and distribution activities.
5. Customer Onboarding and Acceptance
Customers introduced or acquired through any sales or distribution channel remain subject to Transactworld Limited’s applicable customer acceptance, due diligence, verification, sanctions screening and other financial crime controls.
The use of an agent, distributor, introducer, referral partner or technology-enabled channel does not remove or reduce Transactworld Limited’s obligations under applicable legal and regulatory requirements.
Decisions concerning customer acceptance and the establishment of a business relationship remain subject to Transactworld Limited’s applicable onboarding, compliance and approval requirements.
Where a third party performs any aspect of customer onboarding or due diligence, this may only take place within the scope of the relevant arrangement and in accordance with applicable legal, regulatory and internal requirements.
A business relationship will only be established once the applicable customer acceptance and onboarding requirements have been satisfied.
6. Third-Party Selection and Oversight
Transactworld Limited applies a risk-based approach to the selection, approval, appointment and ongoing oversight of relevant third parties involved in the introduction, promotion or distribution of its products and services.
Before establishing a relevant third-party relationship, Transactworld Limited undertakes due diligence proportionate to the nature, scope and risk of the proposed activities. This may include assessment of the third party’s ownership and control, suitability, competence, reputation, financial standing and regulatory status, where relevant, together with consideration of applicable financial crime, conduct, operational and reputational risks.
Third-party arrangements are subject to appropriate contractual and oversight measures which define the third party’s role, permitted activities, responsibilities and authority and, where relevant, establish requirements relating to customer communications and marketing, regulatory compliance, conflicts of interest, remuneration and incentives, information and reporting, and Transactworld Limited’s monitoring and oversight rights.
Relevant third-party relationships are subject to ongoing oversight and periodic review, proportionate to the nature and risk of the relationship, to assess their continued suitability and compliance with applicable requirements.
Where a third party acts as an agent for the provision of payment services, Transactworld Limited applies the relevant requirements relating to the agent’s appointment, registration, fitness and propriety and maintains appropriate systems and controls for the effective oversight of the agent’s activities.
7. Customer Protection and Distribution Outcomes
Where the FCA Consumer Duty (“Consumer Duty”) applies, Transactworld Limited takes appropriate steps to support good outcomes for retail customers when its products and services are offered or distributed.
This includes considering:
The needs and characteristics of the customers for whom the product or service is intended
Whether the sales and distribution channels are appropriate for those customers
The risk of foreseeable harm to customers
Whether information provided to customers is clear and understandable
Potential conflicts of interest or incentives that could affect customer outcomes
The support available to customers
Relevant information and feedback used to monitor customer outcomes
Transactworld Limited’s responsibilities depend on its role in the relevant distribution arrangement and the extent to which it can influence customer outcomes.
Where Transactworld Limited distributes products or services within the scope of the Consumer Duty, it regularly reviews its distribution arrangements to ensure they remain appropriate for the customers they are intended to serve and to identify and address any risk of foreseeable harm or conflicts of interest.
8. Monitoring and Review of Distribution Arrangements
Transactworld Limited monitors and reviews its sales and distribution arrangements on a risk-based and proportionate basis to ensure that they remain appropriate for the relevant products and services, operate within the scope of the relevant appointment and comply with applicable requirements.
Monitoring may include consideration of customer outcomes and feedback, complaints, sales and distribution practices, third-party conduct and performance, compliance and financial crime matters, breaches or incidents, and other relevant information.
The frequency and level of monitoring reflect the nature and risk of the arrangement, the activities performed, the authority granted to the relevant third party, the products and customers concerned, and any identified or emerging risks.
Where the Consumer Duty applies, monitoring also takes into account relevant retail customer outcomes and Transactworld Limited’s responsibilities within the distribution chain.
Where material concerns, deficiencies or breaches are identified, Transactworld Limited may require corrective action, introduce additional controls, restrict or suspend relevant activities, or terminate the arrangement, as appropriate.
9. Customer Relationship and Verification
Customers enter into the relevant product or service relationship with Transactworld Limited, as identified in the applicable customer agreement or service documentation, unless expressly stated otherwise.
Third parties must not represent themselves as Transactworld Limited, TWPayz or as having authority beyond that expressly granted to them.
Customers who wish to verify whether a person or organisation is authorised to introduce, promote, distribute or otherwise act in connection with TWPayz products or services should contact TWPayz through its official Customer Support channels.
Suspected unauthorised solicitation, misrepresentation or other improper conduct by a person or organisation claiming to represent TWPayz should also be reported through the official TWPayz contact channels.
10. Governance and Review
Transactworld Limited maintains governance and oversight arrangements appropriate to the nature, scale and complexity of its sales and distribution activities.
Responsibility for relevant arrangements is allocated within Transactworld Limited’s governance framework, supported by appropriate compliance oversight, monitoring and escalation.
Sales and distribution arrangements are reviewed periodically and updated where appropriate to reflect changes in applicable laws and regulatory requirements, FCA rules and guidance, products and services, customer profiles, business activities, distribution models and identified or emerging risks.
This Statement is reviewed periodically and may be updated accordingly.
11. Contact
For enquiries regarding this Statement:
Email: legal@twpayz.com
For general customer enquiries or to verify a person or organisation claiming to represent TWPayz:
Email: support@twpayz.com